Refund & Cancellation Policy

Effective Date:01, May 2025

Thank you for using MyJarurat. We value your trust and are committed to providing transparency in our payment and refund practices. Please read our Refund & Cancellation Policy carefully to understand how we handle requests related to refunds and cancellations.

1. Services Offered

MyJarurat enables users to create and manage recurring payments and e-mandates for shopkeepers, NGOs, gaushalas, and trusts.

2. Cancellation Policy

• Once a recurring payment or e-mandate is successfully created and authorized, it cannot be cancelled via the app.
• To cancel or stop a recurring transaction, you must contact your bank or payment service provider directly.
• If a cancellation request is made before the transaction is processed, we will try to accommodate the request, but we do not guarantee cancellation after initiation.

3. Refund Policy

• All payments made through MyJarurat are considered final and non-refundable unless there is a proven technical error or duplicate transaction caused by the system.
• Refund requests must be made within 7 days of the transaction date and must include valid proof such as transaction ID and screenshots.
• If a refund is approved, the amount will be credited to the original payment method within 7–10 business days.

4. No Refund in These Cases

• Incorrect or mistaken payment entries made by the user.
• Failure to cancel or modify recurring payments with the respective bank or mandate authority.
• Payments already processed and credited to the intended recipient (shopkeeper, NGO, etc.).

5. Contact for Refund Queries

If you believe your situation qualifies for a refund or cancellation support, please contact us at:

Email: support@myjarurat.com
Phone: +91 9780550068

6. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted here with a revised effective date.

By using our services, you agree to this policy.